Disney + activation

[Michael110485]

I have added an extra to my account but cannot activate it through disney. Please help as I'll be charged for something I cannot use. - Michael 

[jonsie]

Guide here

Guide: Adding and removing O2 Extras  

If you still need help call 202 or contact them on social media using the link below

[Katie31]

Did you solve it in the end? Im having the same problem, spoke to 3 people at o2 and im no further to a solution!! 

[Oxonian]

@Katie31 

Have you reviewed the guide to which @jonsie provided a link ?