Disney Plus activation link not working

[robincottage]

I've tried activating my disney plus extra offered as part of my upgrade within the 28 day period and it doesn't seem to work. I tried earlier in the week and then this evening which is the last day. Any help to resolve this much appreciated?

[MI5 · Accepted solution]

@robincottage 

Guide: Adding and removing O2 Extras  

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Cleoriff]

Deleted by me.