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Disney+ Extra

CatP
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I upgraded earlier in the year and accepted Disney+ for 6 months. This ended in the summer and I’d like to sign up to Disney+ again using the £5.99, with £2 off my bill offer. However, I keep getting an error code. Thoughts? Is it because I’ve already had an ‘offer’?
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Otherguy
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I have just joined with a new phone and I am having the same issue. It just keeps telling oops its failed.
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Cleoriff
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@Otherguy@CatP 

Check out this guide Guide: Adding and removing O2 Extras  

If you are having any problems at all then you'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

 

Veritas Numquam Perit

Girl in a jacket
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CatP
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Thanks @Cleoriff, this is exactly what I did when I upgraded and worked no problems. Also cancelled it. My problem is with trying to add a new Disney+ offer. Assume I can’t, but just wanted to check other’s thoughts without having to call!
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Cleoriff
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You can but will probably need to create a new email address @CatP 

Veritas Numquam Perit

Girl in a jacket
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CatP
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Gotcha. Thanks 😉
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Cleoriff
Level 94: Supreme
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No problem @CatP thumbsup

Veritas Numquam Perit

Girl in a jacket
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