Re: Disney+ Extra

hshort92 · ‎12-12-2020

I’m eligible for 6 months of free subscription to Disney+ but when I come to select it in my Extras in any browser (used Google, Safari and Edge) it comes up with a message to say “Sorry we weren’t able to add your extra. Please try again”. Can anyone advise?

MI5 · ‎12-12-2020

@hshort92

Seems to be a problem currently with this so I'll ask

@O2Georgina to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎12-12-2020

We have had a lot of these recently @hshort92

I will ask one of our account advisors to help @O2Georgina another one needing assistance.

Veritas Numquam Perit

O2Georgina · ‎12-12-2020

Hi @MI5 Thanks for the tag

@hshort92 I will send you a private message so we can look in to this for you

MI5 · ‎12-12-2020

Thanks @O2Georgina

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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