Disabling call forward

[Wardy_Kid]

Is there a problem with the network in relation to setting and disabling call forward. I struggled to set it but succeeded after many attempts but now I want to disable it I just get the constant spinning donut of doom! 

[MI5]

@Wardy_Kid 

 Try dialling ##002#. This is the short code to cancel all diverts, including Voicemail 901. You then need to dial 1750 to switch voice mail back on or 1710 for text alert instead.

[Wardy_Kid]

Thank you @M15
I get a failure message when dialling that code. All iPhones in the house are having the same issue so we think it’s now an IOS issue (although some phones are on different versions!) as all 3 phones are on different networks.

[MI5]

@Wardy_Kid 

Try turning off WiFi calling if enabled first. 

[Wardy_Kid]

Still no luck

[MI5]

Probably need to call customer service then @Wardy_Kid 

Numbers here Guide: Coronavirus Community Help and Support 

[Marjo]

Hi @Wardy_Kid , hope you're well. I just wanted to check in to see if you managed to get your call forwarding issue sorted or if you're still stuck with this? Let us know if you need any more help.

[Wardy_Kid]

Hi @Marjo
I’m still struggling to disable it. Any ideas gratefully received as I’m having to carry around 2 phones now.