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Disable TuGo enable WiFi

WillTee
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When Tugo stopped I removed the Tugo App from my phone and enabled Wi-fi calling. The Wi-fi calling doesn’t work. I contacted O2 guru who told me to reinstall Tugo so as to delete my account.

Problem: Tugo is no longer available on the UK App Store (I have a iPhone 8 - lucky me) and so I can’t do it.

Any help appreciated.
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jonsie
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If that link doesn't help then customer service will be able to sort it for you. In this instance I would call rather than use live chat.

http://www.o2.co.uk/contactus

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Bambino
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@WillTee WiFi calling is only available on specific phones. See this link. It may help:

https://www.imore.com/how-enable-wi-fi-calling-iphone

I DO NOT WORK FOR O2



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WillTee
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Thanks. I have done all that. The problem seems to be that I needed to disable the Tugo account before deleting the app. Now I can’t get the app back.

Wi-fi calling is available for my iPhone 8.
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jonsie
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If that link doesn't help then customer service will be able to sort it for you. In this instance I would call rather than use live chat.

http://www.o2.co.uk/contactus

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MI5
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It’s no longer possible to install Tugo and WiFi calling cancels it anyway.
Tugo isn’t your problem here.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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WillTee
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Thanks all. So what is my problem do you think?
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Bambino
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Might be worth a visit to an Apple store and help from them @WillTee

I DO NOT WORK FOR O2



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jonsie
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You need to call customer service I'm afraid and hopefully get through to someone who can help to sort it out.

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MI5
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May need an account reset or might not be enabled properly.
You can try turning it off again in your MyO2 and re-enabling it.
Reboot phone too as it sometimes helps.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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WillTee
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Sorted by Customer Services.
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