Re: Direct debit virgin media

RyanK · ‎08-10-2024

I have recently changed my mobile phone provider from virgin media/O2 to vodofone. I am still receiving bills from virgin media even though my contract had ended and my renewal was available. The o2 payments have stopped but not the virgin media payments.

MI5 · ‎08-10-2024

@RyanK

Are you still paying for broadband?

0345 454 1111 for Virgin customer services.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

RyanK · ‎08-10-2024

We have virgin media broadband yes but I’m not the bill payer for that service. This was seperate for my mobile bill. The o2 payment has stopped when I changed provider however I’m still receiving the virgin media payment.

Enlli · ‎08-10-2024

Did you get and pay for your handset from Virgin? That was never transferred

You need to contact them on the number previously given

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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