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Level 1: Joiner
Posts: 3
Registered: ‎06-05-2014

Re: Didn't receive my Netflix offer

16 days in for me now and no email about my offer. Also tried doing it manually through the supplied link with no joy. Goes through the verification and says go to netfix and the offer is automatically added but nothing happens or gets added. It seems o2 can do nothing right lately......

 

Level 1: Joiner
Posts: 3
Registered: ‎06-05-2014

Re: Didn't receive my Netflix offer

 any chance of any help @Martin-O2 or @EmilieT ????????

Level 1: Joiner
Posts: 1
Registered: ‎18-08-2016

Re: Didn't receive my Netflix offer

i have had the exact same issue . .. . 

 

iphone 8+ // 50GB Data // 12 Months Netflix 

 

Guy in store told me offer would come through in a couple of weeks ......

 

it never did cry

 

and now when i put in my number it says im not eligable 

Level 1: Joiner
Posts: 1
Registered: ‎03-09-2013

Re: Didn't receive my Netflix offer

I am supposed to be getting 6months free. Followed all instructions as per slip from o2.

 

Called o2, spoke to a team member who checked to see if I had done everything correctly. He said he could see I had, there's a 30-day delay apparently as they credit it to netflix account.

Sounds odd to me.

 

To be fair the 2nd o2 agent was very helpful. Not recieved an email yet. Annoying because I allowed my subscription to netflix to expire while I wait for this offer.

 

First agent I spoke to in sales hung up on me. Someone suggested I call netflix. Called them and spoke to someone in the Netherlands who denyed any knowledge of the offer Lol. Not been too happy about this. Still waiting for subscription to start. I keep logging in to Netflix and it just asks me to rejoin and subscribe once im logged in.

 

Might report to trading standards eventually because it's not fair to promote it and having to chase it up all the time. First world problems, I know but was part of a deal that I signed up for for 3 years!

Posts: 71,434
Topics: 677
Registered: ‎14-01-2013

Re: Didn't receive my Netflix offer

@cjpriceI'll ask if one of our managers can help @Martin-O2?

*The Game Is On*


Community Manager
Posts: 5,784
Registered: ‎18-02-2016

Re: Didn't receive my Netflix offer

Thanks for tagging this one @Cleoriff

 

@cjprice I'll send you a quick message on this one so I can get a few details. 

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Level 1: Joiner
Posts: 2
Registered: ‎27-09-2019

Re: Didn't receive my Netflix offer

Same here. It says I’m to late!!
Posts: 87,529
Topics: 530
Solutions: 11,112
Registered: ‎04-04-2012

Re: Didn't receive my Netflix offer

Months too late!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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