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LK
Level 1: Joiner
Posts: 4
Registered: ‎31-07-2018

Didn't receive my Netflix offer

[ Edited ]

I made an early upgrade to an iPhone 8 with 64GB and recieved the double data offer from netflix to 50GB of data yet it has been over 2 weeks and i've been waiting for my 12 months of free netflix email. I also put in my number into the O2 website but said that the netflix deal doesn't apply to my phone number... although going to the O2 shop they gave me the free netflix slip etc. and to "wait 2 weeks for an email from us"

Is there a way I can redeem my 12 months of free netflix?

Posts: 87,574
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: Didn't receive my Netflix offer

Did you try here ?
https://www.o2.co.uk/netflix
I'll tag @Martin-O2 to see if he can help you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,544
Topics: 677
Registered: ‎14-01-2013

Re: Didn't receive my Netflix offer

@LKMany people are having problems with this

Did you follow everything as laid out here https://www.o2.co.uk/netflix

Maybe @Martin-O2 or @EmilieT could help?

*The Game Is On*


Posts: 71,544
Topics: 677
Registered: ‎14-01-2013

Re: Didn't receive my Netflix offer

Ah well late to the party...again. Smiley Sad

*The Game Is On*


LK
Level 1: Joiner
Posts: 4
Registered: ‎31-07-2018

Re: Didn't receive my Netflix offer

Yes I did, i entered my number and the code i received, but proceeded to say that my phone number wasn't accountable for the netflix offer
Posts: 71,544
Topics: 677
Registered: ‎14-01-2013

Re: Didn't receive my Netflix offer

@LKWhat phone and tariff have you got?. The offer states

Choose a device or sim on an eligible tariff, and after 14 days claim your subscription here. Then just sign in to your Netflix account or create a new one, and your subscription will be added automatically.

*The Game Is On*


LK
Level 1: Joiner
Posts: 4
Registered: ‎31-07-2018

Re: Didn't receive my Netflix offer

I have an iPhone 8 with 64GB storage and the double data netflix offer so my data is now 50GB
LK
Level 1: Joiner
Posts: 4
Registered: ‎31-07-2018

Re: Didn't receive my Netflix offer

Also 24 month contract and 12 month eligible early upgrade
Posts: 87,574
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: Didn't receive my Netflix offer

I'm sure @Martin-O2 will be along shortly to assist you @LK
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,797
Registered: ‎18-02-2016

Re: Didn't receive my Netflix offer

Thanks for the mention guys! 

 

@LK I'm going to get someone to look into this for you. I'll drop you a private message so that I can get a few details. 

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