Did not receive free accessory bundle with Nokia Lumia 1020

[Anonymous]

Hi

Apologies for another o2 customer harping on about not receiving the free accesory bundle with the Nokia Lumia 1020.

I received the Nokia Lumia 1020 last Wednesday after ordering it as a refurb on the o2 website, which stated that it was from o2 so would have 64Gig and not the usual 32Gig as it is only on o2, also with a free accessory bundle.

I had the phone which only had 32 Gig and a pair of headphones (bright Yellow). I immediately went on chat and was told that I had a brand new phone and not a refurb. I said i was grateful for that and i am very happy with the phone but it isnt 62Gig and did not have a free accessory bundle as stated on the website.

I was told on the first occasion of contacting o2 by chat to ring their customer service and retrun the item, I said i am happy with the item but i hasnt got 64Gig and the free accessory bundle< but she was adamant thats what i had to do. They are no longer in staock and didnt want to do this.

The second time I contacted o2 on chat I was told that there was no accessory bundle with the Nokia Lumia 1020 and could I send the page address, which I obviously couldnt because its been taken down.

Anyways, all i want is an answer to the question, why doesnt it have 64gig and why no accessory bundle.

Many thanks

David

[Anonymous · Accepted solution]

Hi

This thread may help you > http://community.o2.co.uk/t5/Discussions-Feedback/Nokia-Bundle-claiming-Problems-Solution/m-p/827905...

I would suggest ringing O2 Customer Services is 202 for Contract -> 4445 for PAYG -> http://www.o2.co.uk/contactus for help about the phone.

[Anonymous]

Another possible help thread -> http://community.o2.co.uk/t5/Other-Products-Services/Nokia-Lumia-1020-o2-false-advertising-and-terri...

[Anonymous]

I just chatted to someone called Ivan on chat who has now said that I should have had the bundle.

He gave me the website to claim from Nokia, so will apply.  Thank you Ivan, excellent customer service, out of 3 chat advisors he gave me the correct information.

Although no resolution to the 64Gig of memory issue but at least we have the bundle is sorted.

[Anonymous]

Some members here would say not to lend any weight to what ' Live Chat ' say.

Perhaps phone them or look at the links I've added which may hold inserted links within them to the sites you need to visit.

Calling O2 may help

[Cleoriff]

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@Anonymous wrote:

I just chatted to someone called Ivan on chat who has now said that I should have had the bundle.

He gave me the website to claim from Nokia, so will apply.  Thank you Ivan, excellent customer service, out of 3 chat advisors he gave me the correct information.

Although no resolution to the 64Gig of memory issue but at least we have the bundle is sorted.

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Good for you @Anonymous It took a long time and much misinformation but you eventually got part of your problem solved. Fingers crossed that you get this bundle soon..

[Anonymous]

Thank you for the info Bandofbrothers and the encouraging reply Cleoriff.

At least some progress made, will add if and when the bundle arrives!
Merry Christmas and a Happy New Year!

[Anonymous]

You're Welcome DJ1

Please keep us posted.

And the same to you. ⛄️

[Cleoriff]

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@Anonymous wrote:
Thank you for the info Bandofbrothers and the encouraging reply Cleoriff.

At least some progress made, will add if and when the bundle arrives!
Merry Christmas and a Happy New Year!

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Please update when you can...

Happy Christmas to you also....:smileywink: