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Level 1: Joiner
Posts: 7
Registered: ‎04-11-2020

Dhl delivery

Hi. My phone is supposed to arrive today but it's still stuck in the delivery depot since 8 AM. Should I do something about it or should I just keep waiting?
Posts: 111,888
Topics: 563
Solutions: 14,850
Registered: ‎04-04-2012

Re: Dhl delivery

@Agniya 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 82,550
Topics: 576
Solutions: 3,988
Registered: ‎04-01-2009

Re: Dhl delivery

If it's at the depot it will probably be delivered tomorrow but if
You need to call customer service
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary