Device seems to be blocked from 02 wifi

[cluelesscris]

So, I have been uising o2 wifi for years and it's been a doddle and VERY useful.  Especially, breakfasting at McDonalds!

However, in the last six weeks I have not been able to connect through to the internet at any McDonalds on my phone.  Selecting either o2 wifi or McDonalds Free Wifi results in a connected status but 'no internet'.  I can connect through my laptop fine and my wife's phone also connects perfectly.  Using wifi at home on the phone is fine, as is connection at other locations not using o2 (such as The Cloud).  It's just any o2 wifi will not damned well allow me through to the internet on my phone.  The phone is a Moto G5.   I have reset the phone, refreshed the settings, cleared all caches and removed all cookies but nothing seems to allow me through.

The interesting thing is that if the wifi service did not recognise my device in some way it should automagically send me to the welcome splash screen for login/registration.  But this does not happen.  The wifi connects to the local router but simply does not me pass through to the WAN.  

I have had several looonnngggg! and frustrating calls and chats with o2 customer service trying to resolve this but each time I am taken through the same diagnostics and remedies to no avail.  

Is there anyone there who has a clue as to where my device is being stopped? I suspect that somewhere in the security process of connection either my phone number or mac address is being blacklisted and I can see no way to reset it.

Help!

Thanks in advance. 

[MI5]

Good luck and let us know.

[EmilieT]

Welcome to the forum @cluelesscris! Let us know what happens with this, it'll be very interesting to know the outcome. 

Cheers @MI5 and @gmarkj for the advice 

[cluelesscris]

Sorry for the delay folks!

Wouldn't you know it  -  my local McDonalds is in refurb so off limits for the time being.

I'll post an update when I have some news. 

[Martin-O2]

Hey @cluelesscris, any update on this one or is McDonalds still undergoing renovation?

[cluelesscris1]

Well, it's not good news folks!

I am still unable to connect to O2 wifi using my mobile phone.  It also appears the last O2 Tech support guy (supposedly level 3 tech support) I spoke to lied to me as I can still access my o2 account (he said he'd deleted it) and it still has details of someone else' phone on it.

I'm afraid I have just given up on O2.  As a consequence my business will be switching to another network in January (14 phones, although one is currently unassigned to an employee).  I also no longer spend upwards of £30 a week at McDonalds, prefering competitors with the Cloud which I have no problem with. I miss the breakfast wrap, though!

Many thanks to all of you who have tried to help or shown an interest.  It's much appeciated.

Cheers

Cris

[MI5]

Sorry it wasn't good news mate 😞