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Level 1: Joiner
Posts: 1
Registered: ‎21-07-2018
Accepted Solution

Delivery

Hi I placed an order for the apple airpods and they were meant to be delivered yesterday and then again today and still haven't received them
That is twice I have had a text from DHL to say what time they will be delivered and I have had to finish work early. It isn't good enough and would like to know what can be done as compensation for the inconvenience?
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Posts: 100,634
Topics: 547
Solutions: 12,806
Registered: ‎04-04-2012

Re: Delivery

@Kshergill13 

This isn't O2.

Please see how to contact them here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 29: Intuitive
Posts: 4,685
Registered: ‎03-08-2018

Re: Delivery

Hi @Kshergill13
Very sorry to hear of your delivery delays quite unacceptable.
As you know we are an o2 community forum that gives advice and support to o2 customers who ask, and provide information and links to the help you can get.
DO YOU HAVE THEM NOW ??
If not you are best to contact O2 customer services details provided by MI5.
You can also make a complaint , if you need to complain come back and we can give you a link.
Hope all has worked out in the meantime.
Welcome to the o2 forum