Delivery

[Sf]

I order a SIM card on 30/03 I still didn’t received anything! My O2 order status says is complete. Is impossible to talk to a customer service, I’m new with O2 and definitely not a good start

[O2Kurt]

sorry to hear that.

id suggest contacting o2 via the Skype line & as close to 8am as you can. details can be found on the below link

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

kurt

[Cleoriff · Accepted solution]

Hi @Sf 

Deliveries are delayed due to the pandemic. Less staff, lesss delivery drivers etc etc etc.

Once it's dispatched you will get an email and can track it

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

[jonsie]

If the order is complete then it has been sent to the courier so don't worry.