Delivery no show for more than 3 weeks

[TJM]

I ordered an upgrade on 4th Jan (more than 3 weeks ago). Phone was then posted DPD for next day delivery via DPD but I received no delivery. It's become quite cleae the phone is not coming and likely has been lost or stolen somehwere in DPD. I've tried chasing on CS conversations but all I've managed to get back is repeated this issue has been raised. I will be paying for a phone that has never arrived now. I just want a clear answer as to exactly what is going to happen here. Will a new phone be sent out or will my upgrade contract be void since the phone never even turned up? 

[Cleoriff · Accepted solution]

You have to keep persevering with O2. Until you receive the phone, it's their responsibility NOT yours.

You should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[TJM]

Thank you for the information Cleoriff. But I do not accept this as a "solution" at all. Still no delivery at 4 weeks, shocking service and the accepted solution is you just have to persevere... Where is the customer service at o2? Constantly can only get "I've logged this issue and we'll get back to you". Just not good enough now I'm paying a contract for a phone that doesn't exist. It's their responsibility, but I'm sturggling to find anyone at o2 that is remotely acting as such.