Delivery is messed up from DPD!!!

[Anonymous]

I ordered a new iphone 8 plus as an upgrade on Friday 17 th November for delivery saturday 18th.

Then on Saturday 18th the tracking from DPD says i rearranged delivery for Sunday 19th i did not.

Then today i get the tracking saying i have rearranged delivery for Monday 20th November which i didnt.

What the hell is going on here. Here is tracking details.

Date & Time Location Description

19 Nov 2017 15:13	Dundee	As requested, your parcel will now be delivered on Mon 20 November 2017
19 Nov 2017 06:08	Dundee	Your parcel has arrived at our Dundee depot
18 Nov 2017 19:23	Dundee	Your parcel is being held in our DPD Dundee depot
18 Nov 2017 15:33	Dundee	As requested, your parcel will now be delivered on Sun 19 November 2017
18 Nov 2017 13:41	Dundee	Your parcel has arrived at our Dundee depot
18 Nov 2017 11:24	Dundee	Your parcel has arrived at our Dundee depot
18 Nov 2017 00:11	Hub 4 - Hinckley	We have your parcel, and it's on its way to our Dundee depot
17 Nov 2017 19:12	Leeds	We have your parcel and it's on its way to you

[Bambino]

@Anonymous Welcome to the wonderful world of O2 deliveries. You'll probably receive the delivery tomorrow, but until you do, O2 is ultimately responsible for getting it to you. If DPD don't deliver tomorrow, call O2 Customer Service.

[jonsie]

Someone is playing silly beggars so I would be ringing customer service. I'm surprised they had the phone in stock to be honest so that's one positive.

If you paid extra for Saturday delivery you need to get them to refund your account

[Cleoriff]

I had a similar thing with an item I ordered from Amazon for 'next day delivery'

The problem was my item arrived at their sorting hub on a Friday (the same as yours)

They didn't do weekend deliveries but the tracking service kept updating itself automatically

The item arrived on the Monday.

Had they sent it via Amazon Logistics it would have arrived on the given date. Sadly they chose Yodel and that was the problem (no weekend deliveries in my area)..

As said, until the phone arrives, it's O2's responsibility...so give them a call tomorrow if it still hasn't shown up.  https://www.o2.co.uk/contactus

[Anonymous]

Thx i will wait to see what happens tomorrow it really isnt acceptable tho.

[jonsie]

That would possibly explain it but they really need to change the auto response to something that doesn't insinuate that the customer has requested it. 

[MI5]

Sounds like DPD can't deliver over the weekend so are just altering the tracking to suit them.

[Marjo]

Hey @Anonymous how are you getting on with your delivery - did you end up receiving it?

[Anonymous · Accepted solution]

Yes phone came Monday thank god .

[MI5]

Great relief !