Delivered an empty envelope and Can't get through to Customer Services

[Vikki_W]

Hi,

I ordered some buds, and have been delivered an empty envelope. I thought this was a scam by the delivery company  but the label lists the item weight as 0.01kg, so they were never in the envelope to start with!

I can't get through to anyone at customer services as its not regarding a phone or a business customer.

If anyone from O2 is monitoring this board, can you please contact me?

[madasaf1sh]

@viridis 

Its an offer for cashback with Samsung, sounds like either an inventory code is wrong or somat. 

Either way its not a good user experience and needs to be fixed and o2 need to do something to those customers this has happened to...

[mrkma]

Hi @O2Lisa. Can you also help me out, I had the same issue.

[O2Lisa]

Yeah of course I can @mrkma, I'll message you privately now

[rzsim]

The exact same thing has just happened to me, I ordered a pair of Samsung Galaxy buds and have received just an envelope - order ms-319346866 @O2Lisa  

[AllThatJazz]

Hi @O2Lisa @@@I implore you to please help me as well. I have no one to speak to. I have sent the twitter team a video of me opening an empty envelope and still nothing. I feel sick with worry

ms-319300632

[MI5]

@Martin-O2 @RafaC @lewys-gp 

I'm aware @O2Lisa is looking into this but it appears that something needs to be done immediately to stop the outflow of £99 leaflets !!

[Streekie]

I ordered my 5 buds on 1st December, 2 arrived, olive and violet. Graphite ones out of stock. Contacted chat to be told they had been delivered, after what seemed like an age I was finally told upto 3 weeks for delivery. Yet online still said 1 week. A week later now says out of stock online, I’ve heard nothing.

will I actually get them. @O2Lisa 

[O2Lisa]

Sorry to hear this @rzsim, I'll message you privately and look in to this for you.

[O2Lisa]

Morning, I'll message you privately @AllThatJazz and look in to this for you.

[O2Lisa]

I'll message you privately @Streekie and look in to this for you.