Default on account

[Amber]

Hi, My partner had an account with o2 and paid it off in November 2015. Since May this year we have been looking for a mortgage, however this default is on his credit rating and it won’t allow him to get a morgage. Since May we have rang countless times to get it sorted, the costumer service team say they’ll sort it, or the manager will ring, or it’s the other team and there’s nothing can be done, or we’ll send an email. For months now we’ve been going round in circle and our lives are on hold, it’s beginibg to take its tole. Is there anything I can do?

[viridis]

www.resolver.co.uk

Get on that, and be as detailed as possible

[Cleoriff]

@Amber

As above as stated by @viridis....or contact the payment management team directly

0800 902 0217 and ask them to sort it for you...

[MI5]

Have you contacted them directly?
CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[Martin-O2]

Hey @Amber I might be able to speed things up a bit for you. I'll drop you a quick message so we can chat further. 

[Cleoriff]

That's excellent news @Martin-O2. I'm sure @Amber will be pleased at your offer of help

[Amber]

Thankyou so much, we’ve tried the credit referrals team, they aren’t answering the phone however, been calling for the past hour, are they off for Christmas?

[Amber]

Thankyou for the suggestions they’d be the solution if the other end were answering the phone..

[MI5]

Payment management isn't the same as credit referrals, I don't think.
Credit referrals don't have a phone number. You can only email or write in from the details I posted above.

[Martin-O2]

Hey @Amber @MI5 is correct you can't contact the credit referrals team over the phone. As I said I might be able to speed things up. Please take a look at the message I sent you and get back to me when you have a minute.