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Level 1: Joiner
Posts: 4
Registered: ‎17-12-2018

Default on account

Hi, My partner had an account with o2 and paid it off in November 2015. Since May this year we have been looking for a mortgage, however this default is on his credit rating and it won’t allow him to get a morgage. Since May we have rang countless times to get it sorted, the costumer service team say they’ll sort it, or the manager will ring, or it’s the other team and there’s nothing can be done, or we’ll send an email. For months now we’ve been going round in circle and our lives are on hold, it’s beginibg to take its tole. Is there anything I can do?
Posts: 13,406
Topics: 83
Registered: ‎14-01-2014

Re: Default on account

www.resolver.co.uk

Get on that, and be as detailed as possible



Posts: 99,385
Topics: 765
Registered: ‎14-01-2013

Re: Default on account

@Amber

As above as stated by @viridis....or contact the payment management team directly

0800 902 0217 and ask them to sort it for you...

*The Game Is On*

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Posts: 115,908
Topics: 571
Solutions: 15,938
Registered: ‎04-04-2012

Re: Default on account

Have you contacted them directly?
CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,532
Registered: ‎18-02-2016

Re: Default on account

Hey @Amber I might be able to speed things up a bit for you. I'll drop you a quick message so we can chat further. smiling

 

 

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Posts: 99,385
Topics: 765
Registered: ‎14-01-2013

Re: Default on account

That's excellent news @Martin-O2. I'm sure @Amber will be pleased at your offer of help Smiley Wink

*The Game Is On*

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Level 1: Joiner
Posts: 4
Registered: ‎17-12-2018

Re: Default on account

Thankyou so much, we’ve tried the credit referrals team, they aren’t answering the phone however, been calling for the past hour, are they off for Christmas?
Level 1: Joiner
Posts: 4
Registered: ‎17-12-2018

Re: Default on account

Thankyou for the suggestions they’d be the solution if the other end were answering the phone..
Posts: 115,908
Topics: 571
Solutions: 15,938
Registered: ‎04-04-2012

Re: Default on account

Payment management isn't the same as credit referrals, I don't think.
Credit referrals don't have a phone number. You can only email or write in from the details I posted above.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,532
Registered: ‎18-02-2016

Re: Default on account

Hey @Amber @MI5 is correct you can't contact the credit referrals team over the phone. As I said I might be able to speed things up. Please take a look at the message I sent you and get back to me when you have a minute. smiling

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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