cancel
Showing results for 
Search instead for 
Did you mean: 

Default on a returned phone

CarlWilliams
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

 

I need some help about a phone I returned in 2018, I returned this phone within the first week of purchase (within the 14 days)

 

but now in March 2022 it has shown on my credit that I am in debt for £6 and have defaulted.

 

I have been on the phone hours but because I returned the phone instantly I don’t have the phone number associated and no longer have the email address.

 

I have the account number thanks to emailing 02referrals (credit referrals) but they can not help due to the account still been in debt?

 

Every time I ring they won’t let me through security even though I have my address, name etc they just won’t help, they then told me to go into store to get get help but the store can only help if I have a phone number (seems I have been fobbed off again)

 

I have been passed over now more than 20 times and I am at a loss, how can I get this resolved?

 

no one seems able to or wants to help me in this regards but they are happy to default me? This is a problem they have messed up with

 

kind regards

Message 1 of 5
228 Views
4 REPLIES 4

Bambino
Level 78: King of Kings
  • 19902 Posts
  • 961 Topics
  • 2856 Solutions
Registered:

@CarlWilliams I will ask an O2 account advisor to look into this for you, but she won't be on until tomorrow morning. She will send you a Private Message through this site.

@O2Lisa can you please assist?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 5
220 Views

CarlWilliams
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi @Bambino  thanks for the reply

 

that would be much appreciated as it seems nobody can help me with this,

 

I’ll keep an eye out on my message! 

thanks again

Carl

Message 3 of 5
214 Views

jonsie
Level 94: Supreme
  • 87372 Posts
  • 596 Topics
  • 5309 Solutions
Registered:

It sounds like the charge is for usage before the phone was returned or an outstanding amount from another account

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 4 of 5
210 Views

O2Lisa
  • 819 Posts
  • 0 Topics
  • 29 Solutions
Registered:

Morning all, thanks for the tag @Bambino.

@CarlWilliams I'll message you privately and look in to this for you. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 5 of 5
191 Views