I ordered a phone through Mobile Phones Direct on the 7th of May 2020.
The very next day I cancelled the order as I had found out that my company was ordering me one.
As it was cancelled the day after order, I never received a phone or a SIM card but a bill was issued for some reason.
I tried to ring O2 to get this sorted out however, as I had not created an account there was no information for me to use to verify and have anyone at O2 to help me out.
I tried ringing, emailing and I tried the chat (have transcripts and emails).
It took loads and loads of phone calls to get through to someone that could help out and it seems like the bill issue was eventually sorted out as I have not had any further correspondence.
Yesterday I applied for a mortgage and it was declined.
I was very confused as to why so I went on Experian and got hold of my credit report.
It turns out that there is now a default on my account for £10 to O2, which has stopped me getting a mortgage.
I am totally devastated that I have been denied a mortgage for something that was out of my hands.
I don’t know the number I was supposed to have been given as I was cancelled the day after the order.
As I understand I have a 14 day cooling off period and as I never even had either phone or SIM I could not have used any of the services at any point.
I tried on several occasions to sort this query out but it was so difficult to get to speak to someone and the people on the chat could not access my account due to lack of details.
I have tried all other avenues and I found the credit referral emails on this forum.
I really need someone to help me with this as it has had a massive impact on my financial situation.
Our house has sold and we can now not get a mortgage!
If someone can give me any further guidance or help that would be amazing as i am in a desperate situation.
Thank you.
