Data usage abroad - when data is turned off

[Anonymous]

I’ve been charged for O2 Travel (4.99 x 2) for two days whilst abroad. On these days the online Live Chat tells me that I’ve used a small amount of Data on those two days. My data was toggled off just before my plane left Gatwick and has been off ever since. I am still abroad. Has anyone else suffered “leakage” where data has been supposedly used even though data is off. Does Wi-fi assist make a difference ... even when Data is toggled off? WhatsApp says it will use data, but it’s greyed out so supposedly isn’t live. Is this an O2 scam ?

[jonsie]

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@MI5 wrote:

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@jonsie wrote:

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@MI5 wrote:

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@Anonymous wrote:
Don’t think so. On 02 Travel it’s free to receive calls ... I believe.

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Yeah, sorry, you're right as long as it's below 120 mins a day.

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But the daily charge comes into effect or not?

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It looks like it all changed with the 15th June 17 changes to roaming rules @jonsie

As long as your incoming calls and texts are below 120 they won't trigger the daily charge but will count towards your 120 mins/texts.

In theory, it's completely free to receive 120 calls or texts per day when abroad now.

Section 2 here explains https://www.o2.co.uk/termsandconditions/mobile/o2travel-paymonthly-terms-and-conditions

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OK thanks for that @MI5

I wasn't around much then and consequently had stopped using O2 Travel. Live and learn eh...

[MI5]

Yeah, caught me out too......

[Cleoriff]

Even more confusing.......they appear to have changed the terms and conditions again according to section 2 of that link you posted @MI5?

Or was it there from June 15th and just not noticed (by me?)

[MI5]

I assume it was changed at the same time....