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Sharna · ‎01-11-2019

Hi, me and my cousin are away in Hungary and we’re unable to use our data roaming. This is a huge issue as we cannot contact our family unless connected to WiFi.

We have seen some posts about changing the code on our settings but that hasn’t worked!! Appreciate any help given as O2 are too busy to answer the phone! Thanks

MI5 · ‎01-11-2019

@Sharna

If on iPhone data APN should be mobile.o2.co.uk

If this doesn't work you'll have to contact customer service to check for bars on account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-11-2019

@Sharna

If on iPhone data APN should be mobile.o2.co.uk

If this doesn't work you'll have to contact customer service to check for bars on account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎05-11-2019

Good morning @Sharna, and sorry you're having some data issues while away! Have you managed to get this sorted since you last posted? You can find all ways to contact O2 here by the way, just to add to hte above: Guide: How to find help & contact O2

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