Solved: Data roaming with iPad

Chestnutters · ‎31-07-2018

I am having a few problems with mobile data for roaming on O2 with my iPad (with SIM).

1. When I am topped up, it says I can view my account by going to Mobile Data / my Account. There is no page My Account on Mobile Data.

2. I had difficulty topping up my data when it ran out this month. I have a 50GB Storage Plan. I eventually bought £20 of data using mobile top up.co.uk and received a voucher code by email, but it made no difference to my dead iPad! How to I get data with this voucher code?

3. It seems as if I can save data by turning off Mobile Data but still get emails and Facebook. Is this correct?

advice welcome

john c

MI5 · ‎31-07-2018

@Chestnutters you can't get data when roaming on an O2 data sim I'm afraid and you will only get any Facebook or email notifications if you connect to WiFi whilst roaming .

Edited for typos.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-07-2018

@Chestnutters you can't get data when roaming on an O2 data sim I'm afraid and you will only get any Facebook or email notifications if you connect to WiFi whilst roaming .

Edited for typos.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎01-08-2018

Hi @Chestnutters, I hope the info @MI5 shared above clarifies data roaming a bit more, but please do let us know if you have any other questions

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