Data in france vs switzerlan

[AdamP]

Hi,

I recently travelled to France via Switzerland. Strangely my mobile data worked in Switzerland but didn't work in France at all. I was able to use my phone to call still in France. I should have access to data in the Europe Zone which includes both countries. Any ideas why my data was only available in Switzerland but not France?

Thanks,

Adam

[MI5 · Accepted solution]

@AdamP 

It should work in both as you say.

If it happens again some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

[AdamP]

Thanks for this, I am now back in the UK so cannot test the solutions but rebooting and changing the APN didn't work at the time. I will try different networks then reach out on social media if I experience this next time.