Data disappearing!
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on 24-08-2022 14:48
24GB data disappeared in less tan 24 hours. Raised twice with o2 and Apple, who are unable to get to the bottom of it. I usually use 10GB per billing month, however all data has been used 12 days into billing month. No unusual downloads and not left the country. Apple state it is a carrier issue, whilst o2 state it is an Apple issue. Still waiting to hear back from o2, currently with no data.
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on 24-08-2022 15:23
It's an O2 issue with iPhones that has been going on for years and never resolved.
If you search the forum you'll find loads of posts about it.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 24-08-2022 15:25
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on 24-08-2022 15:25
Thanks, I have searched previous posts, but cannot seem to find the solution? I bought 1GB of data and that went within an hour, whilst the phone wasn't even being used. So rather stuck at the moment? Thank you.
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on 24-08-2022 15:32
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on 24-08-2022 15:32
As I said, there is no solution other than to complain to O2 and get some free data added.
Many customers left O2 because of this issue.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 24-08-2022 15:33
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on 24-08-2022 15:33
OK thank you
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on 25-08-2022 10:28
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on 25-08-2022 10:42
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on 25-08-2022 10:42
Hi - Yes I have done this and nothing out of the ordinary, nor new. I've even taken my phone into an o2 store and they could not find the issue, nor could Apple. Apple stated this is an o2 issue.
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on 31-08-2024 12:14
I’m having the exact same issue
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on 31-08-2024 12:45
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on 31-08-2024 12:45
This thread is two years old, many of the people mentioned have left.
You need to contact O2
Guide: How to find help & contact O2
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on 31-08-2024 13:00
Same random issue though that appears from time to time.
Can't see the current state of customer service resolving it either.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

