Re: Data abroad

Yulia · ‎17-02-2020

Dear Sir/Madam,
I am in France and my 3G is not working. Could you please help me to solve this problem.
Best,
Yulia

MI5 · ‎17-02-2020

Are you PAYG or monthly contract?

Do you have an iPhone? If so, change data apn to "mobile.o2.co.uk"

Otherwise, you need to call customer service Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎17-02-2020

You may have a roaming bar on your account @Yulia . Contacting customer services as shown above is the only way to find out.

Veritas Numquam Perit

MI5 · ‎17-02-2020

We need more info, but a roaming bar would not just disable 3g. It would be calls and texts too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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