Data abroad unusable

[Anonymous]

I've just returned from my holidays I paid £1.99 a day for the bolt on that other than calls and texts which was not why I needed it was almost completely unusable. I could barely access any sites or apps and if I did manage to connect they were so slow they were useless and I ended up still have to buy wifi from various places. My friend who was on t mobile however had lightening speed and no issues. Any explanations and also who and where do I write to, as I'd like to take this complaint further?

[jonsie]

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@Anonymous wrote:
I've just returned from my holidays I paid £1.99 a day for the bolt on that other than calls and texts which was not why I needed it was almost completely unusable. I could barely access any sites or apps and if I did manage to connect they were so slow they were useless and I ended up still have to buy wifi from various places. My friend who was on t mobile however had lightening speed and no issues. Any explanations and also who and where do I write to, as I'd like to take this complaint further?

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Complain here : complaintreviewservice@o2.com

Roaming data is very hit and miss in Europe as priority is given to 'home ' users. 

[MI5]

It's the norm for data abroad on O2 travel I'm afraid - many have complained before you too.

[darrengf]

The Data Abroad on O2 is shocking.

It says you slow down after 50mb according to the Terms Documentation, I can say that its shocking from the word go.

Ive been to France, Belgium, Luxemburg, Germany and Netherlands and its appauling the speeds.

You can forget Streaming, Browsing, Imessages and anything Data Related is slow to Stopped.

I have used Vodafone in France and Belgium and there speeds are no issues what so ever, EE again are ok and fast as well.

Three sim is hit and miss I have to be honest and depending on the network you choose and depends on the time as well.

But Ive complained to o2 on so many occasions and nothing is getting done.

I wouldnt mind if O2 slowed it down at 50mb, but they slow it down from 5k, thats the issue.

Complain and see what they say, let us know

[jonsie]

I've used it in Germany and Tenerife. Germany was usable but Tenerife....truly awful I'm afraid.

[MI5]

Germany is about the best place abroad I've found too (not good the best of a bad job). Anywhere else you can forget it.

[jonsie]

I would dearly like to try it here but until they come up with a worldwide charge like Europe rather than the ridiculous  £6/MB extortionate and crippling charge I will stick with the local sim at £8/month for 10GB. ...

[Bambino]

No problem whatsoever using my Three data on my recent trip to the US, and no charge at all to use it either.

[MI5]

I've used my Three sim in France without any issues too.

[jonsie]

Unfortunately it's an O2 thing.............