DPD not delivered

[Piper74]

So DPD went to the wrong house almost two weeks ago hasn't been sent back to o2 to be re diliverd, my spidey senses are tingling somethings

not right. 

[Bambino]

@Piper74  You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[Piper74]

Done all this phoned o2 many times and DPD,DPD said it was being re labelled on 3rd of October!! Its obviously been stolen. And I'm stuck in the middle to add insult to injury o2 are going to charge me for the phone on Monday. 

[MI5]

@Piper74 

Let's see if @O2Sarah- can help you in the morning.

[Enlli]

As you seem to be getting nowhere I'll tag one of the forum advisors who is on tomorrow

@O2Sarah Are you able to help 

[O2Sarah-]

Good morning @MI5 , thanks for the tag 

@Piper74  I will send you a private message so we can look into this.

[Breanna]

Hi @Piper74 were you able to get this sorted?