DEVICE PLAN

[Agapius]

Why is it IMPOSSIBLE to pay off a device plan eith online or calling 202.

The service is rubbish.

[Bambino]

@Agapius If you're looking to pay off your device to cancel your contract, take a look here: Cancelling your contract - An updated guide - O2 Community

[Cleoriff]

@Agapius 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Shanks]

This service is rubbish I’ve been trying for over an hour to get a direct debit set up and it won’t let me download the form lol joke

[MI5]

@Shanks 

DD form here lol

http://static.o2.co.uk/assets2/pdf/O2_DirectDebitMandate.pdf