Customers using o2 network unable to view our website

[pete30]

We’ve had regular customers (using the o2 network) are unable to access our website.

Please can you let us know if you have blocked our website or maybe recent parental control settings have blocked these customers from accessing our website? I did try to call o2 customer service but they told me they do not have a team to sort out these kinds of issues.

Our domain and IP addresses can be sent to you upon request.

Any help or advice would be most appreciated.

Thank you in advance.

[MI5 · Accepted solution]

@pete30 

How to resolve here https://community.o2.co.uk/t5/How-to-Guides/O2-Age-restriction-what-it-is-amp-how-to-manage-it/ba-p/...

O2 use site classification from http://www.bbfc.co.uk/

[pete30]

@MI5thank you very much for your reply.

I will inform our customer's and hopefully this will resolve the problem.

[madasaf1sh]

Hi Pete,

I would also contact your web host to ensure that they aren't blocking the o2 IP Ranges. As this could be DDOS mitigation on their side.

Cheers,
Andy