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Kevin8
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How do I actually speak to a human being?
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Kevin8
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I need to speak to a real person
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Cleoriff
Level 94: Supreme
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Hi @Kevin8 

Call O2 using any numbers in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

Veritas Numquam Perit

Girl in a jacket
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Janet3
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It would appear you can't unless reporting fraud or stolen phone. I've just spent 45 mins on live chat, like pulling teeth!!
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Cleoriff
Level 94: Supreme
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@Janet3 

Live chat aren't the best option. You need to speak to someone.

If your only option is fraud or lost and stolen, then use either of those. They will deal with your query.

Veritas Numquam Perit

Girl in a jacket
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