Solved: Customer service

Anonymous · ‎01-02-2017

Is it just me that can't seem to get onto live chat or even through to right department when calling? Oh and then promptly cut off once "transferred". Urghhhhhh

MI5 · ‎01-02-2017

As with many companies these days, support staff have been cut back to a bare minimum and many have reported problems trying to get through.
Try the direct chat link here or ask us for help if it isn't account related https://chat.o2.co.uk/system/templates/chat/capita/chat.html?entryPointId=1017&templateName=capita&l...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-02-2017

As with many companies these days, support staff have been cut back to a bare minimum and many have reported problems trying to get through.
Try the direct chat link here or ask us for help if it isn't account related https://chat.o2.co.uk/system/templates/chat/capita/chat.html?entryPointId=1017&templateName=capita&l...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎01-02-2017

@MI5that link you posted gives me this on my laptop?

Veritas Numquam Perit

MI5 · ‎01-02-2017

Just checked it and working for me ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎01-02-2017

OK. Checked on mobile. It works. On pc using FF, Chrome and Edge it doesn't ....

All cookies and cache cleared before you ask...:smileytongue:

Veritas Numquam Perit

MI5 · ‎01-02-2017

Strange - it's not a mobile link and working on chrome for me.
Anyway, no matter, it was just an idea.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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