Solved: Re: Customer service

Red85 · ‎26-04-2022

I have to say the customer service I received over the phone recently was poor all I want to do was pay of my device tariff as I am switching provider at the end of the month and the chap at the end of the phone was very pushy about making me up grade which I am not after, As I hardly use my phone anymore so why would I want to upgrade a pay extra for something I am not using, I am tempted to contact trading standards

gmarkj · ‎26-04-2022

You can just use a PAC or STAC code to generate a final bill @Red85 and (depending on how many numbers you have) you don't need to talk to anyone at all.

Details on how to get your code and use it - Guide: How to get your PAC [June 2021 Update]

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎26-04-2022

You can just use a PAC or STAC code to generate a final bill @Red85 and (depending on how many numbers you have) you don't need to talk to anyone at all.

Details on how to get your code and use it - Guide: How to get your PAC [June 2021 Update]

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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