Customer Service

[Anonymous]

Customer service is POOR, you have to wait in excess 20 mins to talk to someone, then they give you another number to call, 2 days later of trying and another 30 mins wait, you get to talk to someone. This is unacceptible, O2 sort out your customer service, either emply more staff or sort out your services !!!!!!!

[gindygoo]

Hi there, to register a complaint please follow this; http://www.o2.co.uk/how-to-complain 

You're not alone in your dissatisfaction btw 😟

[Toby]

Hi @Anonymous,

Sorry to hear about the long waits for you. We are currently experiencing a few issues with customer service and its affecting waiting times.  Can you use My O2 for your query at all? 

[Anonymous]

It is a common problem- it has now got worse- 30 minutes. I am a frequent caller as they cannot fix your problem. The Phone system is useless. Nearly as good as trying to sort out the pathetic website.

[Cleoriff]

Its just having the power of patience if honest. A bit poor we know and very frustrating for customers.

Problem is if anyone wants to complain....you still have to get through to CS to do this in the first instance...

[jonsie]

When you say having problems @Toby are these technical problems or staffing issues?

[Toby]

Hi @Anonymous,

Sorry to hear that you've had a long waiting time. We have been suffering a few technical issues this week that have affected the times some have had to wait. We;re working as hard as we can to get back to normal :).