on 02-11-2016 16:47
on 02-11-2016 16:47
YOUR CUSTOMER SERVICE IS TERRIBLE. I have spent over an hour at work today attempting to be put in a que for a real person instead of speaking to these ridiculous automated systems you have. There is fraud on my account and i am still unable to speak to someone about this issue. I expect a full refund and compensation.
Solved! Go to Solution.
03-11-2016 09:43 - edited 03-11-2016 09:47
03-11-2016 09:43 - edited 03-11-2016 09:47
Hi @Anonymous,
Sorry to hear that you have had trouble getting in contact with us. We have experienced a few technical issues with customer service access, but are working hard to improve it and to work through all queries in the resulting queue as soon as possible. Have you tried again this morning?
Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.
on 02-11-2016 16:51
on 02-11-2016 16:51
@Anonymous Contact cs on 202 as this is a customer to customer forum & we can't access your account & no one from o2 will read your post here
on 02-11-2016 16:51
on 02-11-2016 16:51
Unfortunatly you need to persist on the phone as we are all customers here like you
@Toby another eample of customer frustration on the phones at present
on 02-11-2016 17:34
on 02-11-2016 17:34
I agree...have been trying to contact them about a scam ...had to go all through security to be told no one available
on 02-11-2016 17:45
on 02-11-2016 18:12
on 02-11-2016 18:12
on 02-11-2016 18:20
on 02-11-2016 18:20
I suppose we will be told they are 'handling a backlog'? Totally unacceptable
Veritas Numquam Perit
on 02-11-2016 18:24
on 02-11-2016 18:24
03-11-2016 09:43 - edited 03-11-2016 09:47
03-11-2016 09:43 - edited 03-11-2016 09:47
Hi @Anonymous,
Sorry to hear that you have had trouble getting in contact with us. We have experienced a few technical issues with customer service access, but are working hard to improve it and to work through all queries in the resulting queue as soon as possible. Have you tried again this morning?
Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.
on 04-11-2016 13:59
on 04-11-2016 13:59