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Anonymous
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Customer Service

YOUR CUSTOMER SERVICE IS TERRIBLE. I have spent over an hour at work today attempting to be put in a que for a real person instead of speaking to these ridiculous automated systems you have. There is fraud on my account and i am still unable to speak to someone about this issue. I expect a full refund and compensation. 

Anonymous
Posts: 0

Re: Customer Service

@Anonymous Contact cs on 202 as this is a customer to customer forum & we can't access your account & no one from o2 will read your post here

Posts: 16,454
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Registered: ‎13-08-2008

Re: Customer Service

Unfortunatly you need to persist on the phone as we are all customers here like you

 

@Toby another eample of customer frustration on the phones at present

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Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous
Posts: 0

Re: Customer Service

I agree...have been trying to contact them about a scam ...had to go all through security to be told no one available

Anonymous
Posts: 0

Re: Customer Service

No point, at least an hor wait on phone & live chat still unavailable. This is after 3 days simply unacceptable, this company deserves to fail.
Posts: 116,602
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Registered: ‎04-04-2012

Re: Customer Service

I thought we were told this had been fixed now?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 100,485
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Registered: ‎14-01-2013

Re: Customer Service

I suppose we will be told they are 'handling a backlog'? Totally unacceptable Smiley Sad

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Posts: 116,602
Topics: 573
Solutions: 16,159
Registered: ‎04-04-2012

Re: Customer Service

It doesn't take all day surely o2- paying customers aren't buying that anyway!?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 11,576
Registered: ‎13-08-2012

Re: Customer Service

[ Edited ]

Hi @Anonymous,

Sorry to hear that you have had trouble getting in contact with us. We have experienced a few technical issues with customer service access, but are working hard to improve it and to work through all queries in the resulting queue as soon as possible. Have you tried again this morning?

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Anonymous
Posts: 0

Re: Customer Service

Yes. Same message. This soon become as rubbish as all the other phone companies!