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Customer Service

Anonymous
Not applicable

YOUR CUSTOMER SERVICE IS TERRIBLE. I have spent over an hour at work today attempting to be put in a que for a real person instead of speaking to these ridiculous automated systems you have. There is fraud on my account and i am still unable to speak to someone about this issue. I expect a full refund and compensation. 

Message 1 of 10
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Toby
Former Staff
  • 11577 Posts
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Registered:

Hi @Anonymous,

Sorry to hear that you have had trouble getting in contact with us. We have experienced a few technical issues with customer service access, but are working hard to improve it and to work through all queries in the resulting queue as soon as possible. Have you tried again this morning?

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

View solution in original post

Message 9 of 10
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9 REPLIES 9

Anonymous
Not applicable

@Anonymous Contact cs on 202 as this is a customer to customer forum & we can't access your account & no one from o2 will read your post here

Message 2 of 10
2,043 Views

adamtemp64
Level 66: Unequalled
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Registered:

Unfortunatly you need to persist on the phone as we are all customers here like you

 

@Toby another eample of customer frustration on the phones at present

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 3 of 10
2,042 Views

Anonymous
Not applicable

I agree...have been trying to contact them about a scam ...had to go all through security to be told no one available

Message 4 of 10
1,928 Views

Anonymous
Not applicable
No point, at least an hor wait on phone & live chat still unavailable. This is after 3 days simply unacceptable, this company deserves to fail.
Message 5 of 10
1,904 Views

MI5
Level 94: Supreme
  • 143406 Posts
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Registered:
I thought we were told this had been fixed now?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 10
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Cleoriff
Level 94: Supreme
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Registered:

I suppose we will be told they are 'handling a backlog'? Totally unacceptable slight_frown

Veritas Numquam Perit

Girl in a jacket
Message 7 of 10
1,827 Views

MI5
Level 94: Supreme
  • 143406 Posts
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  • 27489 Solutions
Registered:
It doesn't take all day surely o2- paying customers aren't buying that anyway!?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 10
1,820 Views

Toby
Former Staff
  • 11577 Posts
  • 520 Topics
  • 213 Solutions
Registered:

Hi @Anonymous,

Sorry to hear that you have had trouble getting in contact with us. We have experienced a few technical issues with customer service access, but are working hard to improve it and to work through all queries in the resulting queue as soon as possible. Have you tried again this morning?

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 9 of 10
1,651 Views

Anonymous
Not applicable
Yes. Same message. This soon become as rubbish as all the other phone companies!
Message 10 of 10
1,616 Views