Critical number swap between accounts

[MI5 Level 94: Supreme]

Maybe they were out of stock 

[jonsie Level 94: Supreme]

promises promises.....

[Cleoriff Level 94: Supreme]

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@MI5 wrote:

Maybe they were out of stock 

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Yeah...like the VR headsets.....

[MI5 Level 94: Supreme]

They'll blame RM anyway......

[Anonymous]

Hi, the swap went easily with both myself and my daughter giving security answers and the number going over to her. I was slightly disturbed at the later text saying "your accounts have been merged as requested" but when I log in to My o2 it shows I have no accounts and no devices.

I was advised to cancel my DD and I would be billed for any airtime charges owing. I actually did the swap on the day of the next bill so was advised that it might be one day's airtime charge or nothing.

I am only slightly uneasy now that accounts might try and take a payment via the cancelled DD?

Thanks for all help and advice.

Vigman

[Cleoriff Level 94: Supreme]

We never advise anyone to cancel DD until full and final payment has been taken by O2. This could be a up to a month later depending when your bill date is.

I can't find the thread (it was last year) ...but someone was also told to do the same as you then had a default notice....

New account information can take a few days to update. Mine took 4 days and I thought it would show the next day @Anonymous

[jonsie Level 94: Supreme]

Glad it's sorted for you. If you have cancelled the direct debit just keep an eye on My O2 for any final bill.

My upgrade details updated overnight in January.

[Anonymous]

A sting in the tail!!

I just got my final O2 bill...supposed to be about 1 day's useage, if that but.......£106 !!!!!! for early termination.

As I had long been out of contract period, I got on to O2 immediately but phones were a 30 minute wait.

Live Chat assures me this mistake will be rectified in a few days time, but it really annoys me when these large companies cause this sort of anxiety. (Wouldn't chat at first as this was not My Numner......no of course it isn't it was transferred to my daughter!!!

Also as I had correctly cancelled my DD, I wonder how the 'reimbursement' will take place if money has not been taken anyway!?

I will let folks know the end result. I thought it had been too easy.

Vigman

[MI5 Level 94: Supreme]

Yet more system issues - it seems they are never ending !!

[Beenherebefore Level 32: Blockbuster]

Of course !.......the whole O2 business process is flawed.

If it was human, it would be the equivalent of vital organs shutting down one by one.