Credit report error

[sri1981]

Hello, Customer care,

There is an error on my credit report. Sim only monthly contract closed on Nov 2021. O2 has flagged missed payment and defaulted on my credit report. I am unable to apply for any loan because of this issue. I have called many times to customer service, they said they have closed the account. but my credit profile still shows this mistake. I have sent an email to creditreferall@02.com. No response from them. can you please help me out?

Thanks

[TallTrees · Accepted solution]

Hi there @sri1981 

I always feel that writing is the best way to communicate, send your letter by Tracked Recorded and keep all copies of communications.

Write here

The Credit File Referrals Team is not customer facing. Below are the only ways to contact them:
creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE

To get this fixed write to all concerned parties 

There are a few Credit reporting Companies you need to contact all of them.

Best wishes and Good Luck TallTrees

[sri1981]

Hi Suite P,

Thanks for the information, I have sent an email to creditfilereferrals@telefonica.com. I have not received a response. I have also chatted with Experien they said they have queried the o2 team. they have not received a response. They sent an email 1 week ago. can you please help me to sort it out quickly, please?

Regards,

Sri

[TallTrees]

Hello @sri1981 

I would help you to sort it out quickly, if I could - I can't.

It is up to you to continue to pursue this matter until you can get

a proper result. I understand it is frustrating but these type of

problems do not get fixed "over-night" regrettably.

You need to write and keep copies, if you send emails you will need to

keep Hard copies so that you can prove you have written to each of the

Credit rating companies, should there be a dispute.

I believe there are 4 Companies, you should find out who each are, check them and 

communicate with them all if necessary (it probably will be).

Good Luck Best wishes TallTrees