Credit Referrals Contact

[NearyG1982]

I was declined for my mortgage due a default on my credit file from an old o2 account. The contract ended in oct 17 and I rang to make sure it was ended. I was informed i could cancel my dd as no more payments would be due. Yet they still have me down as having missed 4 payments from nov 17 to feb 18. I have contacted o2 and explained to them the situation and they gave me the email for the credit referrals team. That was over a week ago and I’ve heard nothing. I need to get this resolved asap as we may lose the house we were going for and already handed in our notice on the rented accommodation we currently have. It’s turned into a nightmare and I could really do with some advice on this. Anything would be appreciated.

[MI5 · Accepted solution]

@NearyG1982  

Unfortunately the team are only contactable by email, fax or letter. 

CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[TallTrees]

Hello @NearyG1982 

Sorry to hear your difficulties ~ when writing send it recorded delivery and keep a copy of letter. Hope all is sorted out soon and you get your new home.  Lots of best wishes TallTrees

[EmilieT]

Hi @NearyG1982, and sorry to hear about your credit file issue! I was wondering if you'd now heard back from the team? I understand this is time sensitive, so if you're still waiting for an answer I'd gladly try and chase it for you on my end as well

to the forum!

[NearyG1982]

Hi EmilieT,

I have heard back from the Credit Referrals team and unfortunately they have declined to resolve my issue. This is even more frustrating as I have spoke to a customer service operator and their manager who both agreed that o2 were at fault. Obviously what doesn’t help matters is that know one is able to speak directly and everything has to be communicated through email and is time consuming. The situation is causing a lot of stress to my family so I see no alternative other than to seek legal advice as we are now in a situation of possibly becoming homeless due to an admin era on o2’s behalf which is ridiculous. Any further help would be hugely appreciated but I won’t hold my breath as they don’t seem to really care about its customers.

Cheers

[EmilieT]

Hi @NearyG1982, although I can't make any promise, I'd very happily see what I can do on my end! I'll send you a Private Message shortly to get a few more details first, you'll be able to read it and reply to it by going into Messages in the top right section of your page.