Credit Referral _ No reply

[Emma_S11]

I am having a lot of trouble with CreditFileReferrals@o2.com - there is a default that is incorrect and with an agency, however neither O2 or the agency are claiming responsibility to have this default removed.

Can anyone suggest advice other than the email above as this is not really doing the trick. I am having trouble getting my mortgage so any advice that can speed up the process would be appreciated.

@Martin-O2 I am looking at you for help on this 

[Anonymous]

@Emma_S11 They are only contactable by email or writing to them. You could try complaints using resolver in this link 

https://www.o2.co.uk/how-to-complain

[Martin-O2]

Hey @Emma_S11 I'm happy to look into this for you. Have you had any response from the Credit Referrals team yet and if so what did they say? 

[Emma_S11]

Hi @Martin-O2

Thanks, that would be incerdibly helpful. So far, radio silence from the credit account people. The agency have also been trying to get a response for over two weeks and have had no luck. 

Thanks

Emma 

[Martin-O2]

No problem @Emma_S11! I'll need a few details from you so we can proceed with this. I'll drop you a private message so we can talk further. 

[Martin-O2]

Hey @Emma_S11 this has been sorted for you! I've sent you a PM with the details. 

[jonsie]

Nice one @Martin-O2

[Martin-O2]

It was a nice quick turn around on this on @jonsie! 

[Cleoriff]

Great news @Martin-O2. You may have 10 housepoints for your good work

[Martin-O2]

@Cleoriff awesome! Now I just have to figure out what to do with them!