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Credit File Referrals

JadieRoper
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

HI. I

Background info.... I have a tablet with o2 that had 3 payments go missing. A payment trace was done and the payments were found. However o2 did not record this and the device was disconnected and a mark made on my credit file. I have since had the tablet reconnected with apologies which I accepted. However the mark is still on my file and I am attempting to to remortage which has been denied due to this mark. They have said they will continue with the application if the mark can be removed. I have contacted the credit file referral via email to ask them to remove a mark know my credit file but have had no response that stated a outcome would be told to me usually within 3 days. It has now been 2 weeks. Can anybody help me please?

 

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jonsie
Level 94: Supreme
  • 86800 Posts
  • 594 Topics
  • 5058 Solutions
Registered:

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Only the Referral team can get this removed for you and you may need to email them again

2020-Awards-jonsie5695219-2




O2 Social Media

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5695219-2

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jonsie
Level 94: Supreme
  • 86800 Posts
  • 594 Topics
  • 5058 Solutions
Registered:

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Only the Referral team can get this removed for you and you may need to email them again

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 2 of 2
122 Views