Credit Check

[jaij]

hi team, i just failed a credit check.. not sure how that happened ? can you please advise ?

[Bambino]

@jaij This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[madasaf1sh · Accepted solution]

@jaij 

o2 wont tell you why you failed the credit check, its based on your credit report, your risk profile and other business credit making decisions.