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Re: Coronavirus (Covid 19) Community Help and Support

Thought I saw it pop up once early yesterday, @Cleoriff - "Can I help You" or whatever that picture says Smiley Wink

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Re: Coronavirus (Covid 19) Community Help and Support

How can I get on to live chat as that would be better thanks
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Re: Coronavirus (Covid 19) Community Help and Support

@Nik3 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎11-04-2012

Re: Coronavirus (Covid 19) Community Help and Support

Try here, @Nik3 : https://www.o2.co.uk/contactus

The Chat option, and today an Aura option, appears near the bottom of the page.

Good luck!

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Re: Coronavirus (Covid 19) Community Help and Support


@pgn wrote:

Thought I saw it pop up once early yesterday, @Cleoriff - "Can I help You" or whatever that picture says Smiley Wink


Yes and this was the real one and not Aura. (No idea how long they will be on for though as not expected until tomorrow?)

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Re: Coronavirus (Covid 19) Community Help and Support

Yaay, it has popped up again for me:

20**Personal info** 12_57_01-Family Plan _ Plans & Tariffs _ O2.png

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Re: Coronavirus (Covid 19) Community Help and Support

Where on there page is it?
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Re: Coronavirus (Covid 19) Community Help and Support

Is the live chat coming back tomorrow? Xx
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Re: Coronavirus (Covid 19) Community Help and Support


@Nik3 wrote:
Is the live chat coming back tomorrow? Xx

Yes @Nik3 

Though we don't know how many people will be working, so it will be a limited service I expect.

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Re: Coronavirus (Covid 19) Community Help and Support

[ Edited ]

I was just playing with the little shower-head type logo at the bottom right of this page, when up popped a picture with "Hi, can I help you?" from "Sales Support".

https://www.o2.co.uk/contactus

That's what you want, @Nik3 

And yes, O2 have said they are ramping back up their on-line support teams, starting tomorrow - looks like some of them are online today too.

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