on 21-04-2020 09:41
People ARE getting through by phone even though the service is limited. My only advice is to try ANY number and choose ANY option given.
Best and only advice really.
on 21-04-2020 16:22
Hi I have been on a monthly contract for 2 years with 02 that has recently moved to a rolling monthly one. I have seen a sim plan on 02 which I would like to get as I have just ordered a new phone (Buying outright from Samsung) how do I go about getting it and keeping my mobile number?
on 21-04-2020 16:25
Go to My O2 and choose upgraade now.
Scroll to sim only deals and choose the one that you want.
It's very easy either throught the app or the web site.
on 23-04-2020 12:29
thank you for your reply. I have tried phoning the customer service number (the one that ends 0202 and the 4445 one) and it explains that you can only call under specific circumstances, then it asks me to say 'in a few words' what my problem is - ive tried every combination I can think of that might make the system put me through but it just hangs up - ive tried saying nothing and that hangs up too. I said it was an account issue, i said i have no connectivity, i said allowance not loaded and nothing worked.
I'll try the other numbers you've given and see if i can get into a queue - just getting the the hold music would be good right now.
23-04-2020 12:32 - edited 23-04-2020 12:33
26-04-2020 12:37 - edited 26-04-2020 12:38
Keep trying - if there is an option for Payment or Billing, take it - you will have to ring when your pay-date is missed and they disconnect you anyway.
8am tomorrow morning is a good time to try, even then wait-times once you get onto the queue with the music can be 50mins or more.
Webchat opens up in a limited form again tomorrow, you might wish to try that also, whilst waiting, @Nik3