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Posts: 90,938
Topics: 746
Registered: ‎14-01-2013

Re: Coronavirus (Covid 19) Community Help and Support

@Ace-26749 

People ARE getting through by phone even though the service is limited. My only advice is to try ANY number and choose ANY option given.

Best and only advice really.

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Level 1: Joiner
Posts: 1
Registered: ‎31-08-2016

Re: Coronavirus (Covid 19) Community Help and Support

Hi I have been on a monthly contract for 2 years with 02 that has recently moved to a rolling monthly one.  I have seen a sim plan on 02 which I would like to get as I have just ordered a new phone (Buying outright from Samsung) how do I go about getting it and keeping my mobile number?

 

Thanks

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Posts: 80,666
Topics: 574
Solutions: 3,894
Registered: ‎04-01-2009

Re: Coronavirus (Covid 19) Community Help and Support

Go to My O2 and choose upgraade now.

Scroll to sim only deals and choose the one that you want.

It's very easy either throught the app or the web site.

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Level 1: Joiner
Posts: 2
Registered: ‎23-04-2020

Re: Coronavirus (Covid 19) Community Help and Support

Hello,

thank you for your reply. I have tried phoning the customer service number (the one that ends 0202 and the 4445 one) and it explains that you can only call under specific circumstances, then it asks me to say 'in a few words' what my problem is - ive tried every combination I can think of that might make the system put me through but it just hangs up - ive tried saying nothing and that hangs up too. I said it was an account issue, i said i have no connectivity, i said allowance not loaded and nothing worked.

I'll try the other numbers you've given and see if i can get into a queue - just getting the the hold music would be good right now.  

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Posts: 90,938
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Registered: ‎14-01-2013

Re: Coronavirus (Covid 19) Community Help and Support

[ Edited ]

@Jason_Meaton 

Guide: Coronavirus Community Help and Support 

Try any number in this guide. Press ANY option (whether it's relevant to you or not).

Best of luck thumbsup

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Level 1: Joiner
Posts: 30
Registered: ‎25-04-2020

Re: Coronavirus (Covid 19) Community Help and Support

Hiya what happens when you work as a barmaid and no long able to pay you bill but still need your phone to contact family and friends x
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Posts: 13,946
Topics: 126
Solutions: 76
Registered: ‎11-04-2012

Re: Coronavirus (Covid 19) Community Help and Support

Then you really need to call the Payments team at O2, @Nik3- numbers all in here: Guide: Coronavirus Community Help and Support

Good luck. 

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Level 1: Joiner
Posts: 30
Registered: ‎25-04-2020

Re: Coronavirus (Covid 19) Community Help and Support

I can’t get through to talk to anyone what do ever
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Posts: 13,946
Topics: 126
Solutions: 76
Registered: ‎11-04-2012

Re: Coronavirus (Covid 19) Community Help and Support

[ Edited ]

Keep trying - if there is an option for Payment or Billing, take it - you will have to ring when your pay-date is missed and they disconnect you anyway.

8am tomorrow morning is a good time to try, even then wait-times once you get onto the queue with the music can be 50mins or more.

Webchat opens up in a limited form again tomorrow, you might wish to try that also, whilst waiting, @Nik3 

Good luck!

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Posts: 90,938
Topics: 746
Registered: ‎14-01-2013

Re: Coronavirus (Covid 19) Community Help and Support

Actually live chat is back today which is a surprise. Saw it myself and two other customers have used it.

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