on 04-04-2020 10:07
@gmark is a wizard too 🙂
and my gratitude goes to all of you, great contributors on our Community family
Kindest regards, 🌷🙂
on 04-04-2020 12:00
Thank you for all this advice. Interesting! I guess I will just have to be more patient to get connected. Funnily enough Ive now had a letter from 02 this morning, saying that as I havnt upgraded, they are reducing my monthly account by £10 lol Obviously the right hand department hasnt caught up with the left hand department - yet roflol :-)
on 04-04-2020 12:08
on 04-04-2020 13:18
I think you can add/buy a bolt on, but not remove it.
Maybe needs an edit in both posts (the first and mine) @Marjo @Martin-O2?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
04-04-2020 16:18 - edited 04-04-2020 16:19
Can't even get through on phone keeps saying unable to take calls at the moment my phone has been disconnected and I can't speak to no one what the hell is this
Best time to get onto the queue seems to be around 08:15 in the morning - when you get to the on-hold music, just hang on, @Jazzyrcz, and wait - it took 40mins for them to pick up my call off the queue the other day. My first two attempts got dumped, 3rd made it onto the queue.
on 04-04-2020 16:21
on 04-04-2020 16:28
Pgn I tried, after the robot lady says I'll just put you through blah blah it dials for 1 or 2 secs then says unable to answer call at the moment did u get that too?
Hi again, @Jazzyrcz,
On 202, I got dumped after option 1 and option 1 again.
On the 0800 number, I got a TXT link to O2 website and a link for the app, then cut-off.
3rd time to 202 again, 1, 1 and a ring tone for 5 secs, then the queue music.
SMS below for ref.
Try again in the morning? Not sure about Sunday hours tho.
on 05-04-2020 09:22
We have seen a vast increase in spam calls and texts which are related to the Covid 19 crisis.
I wonder if we should include these in the help guide and what action to take?
Scam calls, texts and emails
*Texts asking you to change billing details
It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
How to block a number:
General guide on here Guide: Are you fed up with spam calls and texts? Follow these steps to help stop them
If these can't be stopped then you are allowed one number change free of charge via customer services.
Just a thought.