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Level 1: Joiner
Posts: 3
Registered: ‎07-06-2020

Re: Coronavirus (Covid 19) Community Help and Support

Hi there, 

 

I switched from Vodafone to O2 this month; i started the SIM swap on Friday (vodafone sim no longer working) and i still have no signal on the o2 sim

 

Does anyone have advice? all the customer service options tell me to 'text' this number or 'call' that number which i obviously cant do 

 

Its pretty inconvenient to say the least, and frankly i think its ridiculous that ive already paid my bill this month without being able to use the phone

 

any help appreciated 

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Posts: 89,660
Topics: 744
Registered: ‎14-01-2013

Re: Coronavirus (Covid 19) Community Help and Support

@Samonio 

Swaps wont happen over the weekend. It should happen by today or tomorrow. Keep rebooting your phone.

*The Game Is On*

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Posts: 103,878
Topics: 552
Solutions: 13,424
Registered: ‎04-04-2012

Re: Coronavirus (Covid 19) Community Help and Support

@Samonio 

Keep rebooting your phone.

It usually takes a couple of hours after the old network switches off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎07-06-2020

Re: Coronavirus (Covid 19) Community Help and Support

@MI5 @Cleoriff 

thanks will give it a go ! they told me it should have been done friday 6pm, hence concern (old sim off by 1pm on fri) 

 

but will keep switching off and on

 

all the best 

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Posts: 103,878
Topics: 552
Solutions: 13,424
Registered: ‎04-04-2012

Re: Coronavirus (Covid 19) Community Help and Support

@Samonio 

If nothing happens today use Skype to contact customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎07-06-2020

Re: Coronavirus (Covid 19) Community Help and Support

i called o2 last week and they told me there were some delays in their system and they couldnt tell me how long it would be...

so almost two weeks since i switched my phone i have no service, and yet ive paid 2 months of the contract - its truly shocking 

 

Was also told that i could leave my contract but the same issues that have ccaused the delay in porting the number out would also exist if i wantd to port my number to a new provider 

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Level 14: Rising star 
Posts: 485
Registered: ‎02-01-2014

Re: Coronavirus (Covid 19) Community Help and Support

Live Chat is back but limited hours. Does anyone know what these are and whether available at weekends ??

 

PS I didnt see above how to look up the up to date bill. ie can one view what one has used since the last bill?

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Posts: 89,660
Topics: 744
Registered: ‎14-01-2013

Re: Coronavirus (Covid 19) Community Help and Support

Hi @Jenny105 

Live chat is back although intermittently. If you browse the shop here https://www.o2.co.uk/shop  someone may pop up.

If you go to My O2  you can view your bill there.

Or follow this guide Guide: How do I get to the 'Download Bill' page? 

*The Game Is On*

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Level 1: Joiner
Posts: 1
Registered: ‎30-11-2015

Re: Coronavirus (Covid 19) Community Help and Support

Does anyone know how long I should wait if I have returned an upgrade 10 days ago via post. still no email or response from O2.
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Posts: 89,660
Topics: 744
Registered: ‎14-01-2013

Re: Coronavirus (Covid 19) Community Help and Support

@Returns 

Call O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

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