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Level 1: Joiner
Posts: 3
Registered: β€Ž05-08-2016

Re: Coronavirus (Covid 19) Community Help and Support

Great advice. Got through pretty quickly and issue was resolved immediately.

 

Kind regards,

JimT

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Posts: 80,290
Topics: 573
Solutions: 3,845
Registered: β€Ž04-01-2009

Re: Coronavirus (Covid 19) Community Help and Support

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Level 1: Joiner
Posts: 1
Registered: β€Ž30-01-2020

Re: Coronavirus (Covid 19) Community Help and Support

How do I get a deposit back currently. Customer service number doesn’t give me the option to talk to some one
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Level 46: Trendy
Posts: 5,705
Registered: β€Ž26-03-2014

Re: Coronavirus (Covid 19) Community Help and Support

It will appear on your 4th bill assuming you have paid the first 3 on time.
Once there you call customer services using ANY option to request it is refunded.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Level 1: Joiner
Posts: 3
Registered: β€Ž11-05-2020

Re: Coronavirus (Covid 19) Community Help and Support

Thanks Martin - everything I have tried seems to be shut at the moment, I'll have another go in a bit.

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Level 1: Joiner
Posts: 2
Registered: β€Ž18-05-2020

Re: Coronavirus (Covid 19) Community Help and Support

Thanks so much!

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Posts: 12,919
Topics: 121
Solutions: 72
Registered: β€Ž11-04-2012

Re: Coronavirus (Covid 19) Community Help and Support

Might need an edit to add the number 8002 for Business contracts, and any related geographical numbers for that side of O2. πŸ™

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Level 1: Joiner
Posts: 30
Registered: β€Ž25-04-2020

Re: Coronavirus (Covid 19) Community Help and Support

Hey my son has been disconnected but I haven’t. I am the one paying the contracts. I tried phoning him it’s keeps saying welcome to o2. He still has internet and that thro the app. So don’t know y it’s saying this. I can message and phone. X
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Level 1: Joiner
Posts: 1
Registered: β€Ž28-05-2020

Re: Coronavirus (Covid 19) Community Help and Support

I have several accounts and need to cancel one urgently.. how do I do this.. ? Thank you.
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Posts: 88,074
Topics: 738
Registered: β€Ž14-01-2013

Re: Coronavirus (Covid 19) Community Help and Support

@Boop 

You need to contact O2.All numbers are in this guide

Guide: Coronavirus Community Help and Support 

 

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