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Level 1: Joiner
Posts: 1
Registered: ‎05-04-2020

Re: Coronavirus (Covid 19) Community Help and Support

Hello,I need to change my number
In a last week I received the call from one county is like 30 calls per day
This is very annoying
Every call is like beep
And this missing calls during also in the night
time
I try to bock the number but every time they call me with different numbers
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Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Coronavirus (Covid 19) Community Help and Support

O2 will change your number, you are allowed one free number change for nuisance calls. The bad news is you have to contact customer service.

Guide: How to change your mobile number 

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Level 1: Joiner
Posts: 3
Registered: ‎01-10-2019

Re: Coronavirus (Covid 19) Community Help and Support

Hello. Please tell me what I can do because I used the O2 Refresh offer and want to return the phone and return to the previous subscription status. Please help, because the offer is £ 500 larger, as with other operators. Thank you.
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Level 47: Going Places
Posts: 5,929
Registered: ‎26-03-2014

Re: Coronavirus (Covid 19) Community Help and Support

Call the numbers in the first post on this thread to discuss your return @Adrian3

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Level 1: Joiner
Posts: 3
Registered: ‎01-10-2019

Re: Coronavirus (Covid 19) Community Help and Support

Ok thank you. Smiley Happy
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Community Manager
Posts: 7,142
Registered: ‎18-02-2016

Re: Coronavirus (Covid 19) Community Help and Support

Thanks for continuing to add new info in the comments guys! I'll take some time later today to update the OP with the new info. It's great to see so much collaboration on getting all the right info there for people. smiling

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Posts: 90,016
Topics: 745
Registered: ‎14-01-2013

Re: Coronavirus (Covid 19) Community Help and Support

[ Edited ]

@Martin-O2  @Marjo 

Could we make this thread a guide with a hashtag please. It would make things so much easier?

ie #Guide: Coronavirus, Community Help.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
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Level 1: Joiner
Posts: 10
Registered: ‎07-04-2020

Re: Coronavirus (Covid 19) Community Help and Support

Hi Martin,

 

I need to request a new sim for the Samsng S20 5G,. My phone keeps turning of during calls, I believe the reason is I have my old sim card in my phone and this could be the cause. I did get one with the phone but thought it was not working so I binned it Smiley Sad bu when I phone 02 I get direct to here and are not able to speak to anyone regardless of what option I choose. Are you able to help.

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Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Coronavirus (Covid 19) Community Help and Support

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

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Community Manager
Posts: 7,142
Registered: ‎18-02-2016

Re: Coronavirus (Covid 19) Community Help and Support


@Cleoriff wrote:

@Martin-O2  @Marjo 

Could we make this thread a guide with a hashtag please. It would make things so much easier?

ie #Guide: Coronavirus, Community Help.


Great idea @Cleoriff! I've set this up now. #corona will bring up the link. Any issues with it please let me know. wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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